Help & support

When something goes wrong, open a support ticket or email us. You can also check whether an issue is already known or a fix is on the way.

Open a support ticket

Owners and admins can use the support centre on the website dashboard: sign in and go to Dashboard → Support. There you can open a ticket with a subject, category, priority and description, then follow every reply in the ticket panel. You can search and filter your tickets (All, Active, Waiting on you, Resolved), reply, close them and reopen them. New replies appear in real time; the page also refreshes itself regularly and has a Refresh button. Tickets are available on every plan.

Prefer email? Write to [email protected]. The support centre also links to our documentation and status page.

Response targets

Our response targets are published in the SLA. They depend on severity: from one hour for urgent issues where the service is down, to three business days for low-priority questions. Business hours are Monday to Friday, 09:00–18:00 Sofia time (EET). The support centre also shows a table of target times by priority.

Check status and what’s new

• status.timeros.ai: live service status, checked every minute from outside our network, with 90 days of uptime history and incident reports. It runs on separate servers, so it stays up even when TimerOS is down. Checks run from a single location, so if the status page is green but TimerOS isn’t working for you, open a ticket. See also /status.
• Changelog: what we’ve released recently.
• Roadmap: what’s planned next, including early-access and “coming soon” work.

Some features mentioned on this site or the roadmap (SSO/SAML, audit log, and API & webhooks) are not built yet. The AI assistant connector is live; other integrations are planned. If you need one of these features, check the roadmap before you rely on it. For account security, see Security & privacy.