Talk to us — we’re listening.
Pick the channel that fits. Yes, it lands in a queue — ours — but a real person works through it, not a bot. We aim to reply within one business day during European working hours (Sofia time, EET).
Evaluating TimerOS, mid-trial, or rolling it out to the whole company — the same small team answers either way, so you’re never re-explaining your setup to a stranger.
- A real human reply — never an auto-responder.
- One business day, and usually a good deal sooner.
- Sales, support, security and legal are all welcome here.
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Ways to reach us
General & sales
Pricing, demos, custom plans, and general questions.
[email protected]general
[email protected]sales
Customer support
Trial users and paying customers — bug reports, how-tos, account help.
Security incidents
Coordinated disclosure, suspected breaches, and security-sensitive matters.
Privacy & legal
GDPR / data-subject requests and legal correspondence.
[email protected]data-subject requests
[email protected]contracts, DPA, MSA
Response targets
Our contractual response-time commitments for paying plans are documented in the SLA. We aim to acknowledge inbound email within one business day during European working hours (Sofia time, EET).
Office hours Mon–Fri 09:00–18:00 EET (Sofia time). We reply to weekends and bank holidays the next business day.