Write to us. A real person writes back
Email us or use the form below. We aim to reply within one business day.
Sales and support are one small team, so you won’t be passed between departments or asked to repeat yourself.
- Office hours are Monday to Friday, 09:00–18:00 Bulgarian time.
- Paid plans come with response targets, set out in our SLA.
- Sales, support, security and legal each have their own mailbox, so your message reaches the right inbox the first time.
Pick the channel that fits
On paid plans, our SLA sets formal response targets by severity: one business hour when you can’t use TimerOS at all, and no more than three business days for a general question. On Enterprise, the one-hour target applies around the clock.
Office hours: Monday to Friday, 09:00–18:00 Bulgarian time (UTC+2, or UTC+3 in summer), except Bulgarian public holidays. Messages sent outside these hours wait until we’re back, unless you’re on Enterprise and can’t use TimerOS at all.
Prefer to just try it? Fourteen days on us
Start the trial, let the timer run for a week and write to us if anything gets in your way.
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