Service status
Live service health is published at status.timeros.ai, an independent monitor that runs on its own servers and stays up when TimerOS is down.
TimerOS is checked every minute from outside our network. This page is static and can’t show what is happening right now. The status page can.
What the status page shows
Current health of the API, web app, client portal, website and desktop update feed, each with 90 days of daily uptime history. Only the API and the web app count toward the SLA’s uptime target; the other three are shown for information. Incidents are posted with timestamped updates and kept permanently, so a link to one still works years later.
Days before monitoring began, or any period the monitor did not run, are shown as “no data” rather than counted as healthy.
- Historical uptime, by month
- Atom feed: every incident update, in any feed reader
- JSON API: the current status, for software to read
If the monitor misses a problem
The monitor checks from one place on the internet, so it can miss a problem that only affects you. If the status page shows green but TimerOS isn’t working for you, tell us.
- General questions[email protected]
- Customer support[email protected]
- Security incidents[email protected]
Service Level Agreement
On paying plans, the SLA sets a monthly uptime target of 99.5% for the TimerOS API and the web app at app.timeros.ai. It is a target, not a contractual guarantee. Under §1 of the SLA, five or more continuous minutes of failure, as measured on the status page, count as unavailability.